• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.

Privacy Policy

This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.

• We are committed to ensuring that the guests' privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at the Lindsay Group are committed to the privacy of everyone who accesses our website www.lindsayhospitality.com only collect personal data about the visitor/guest as needed to provide them with outstanding service, and to help process their request or provide them with information.

Refund & Cancellation Rules

• If cancellation is done 15 or more days prior to arrival, then the full amount will be refunded.
• If cancellation is done within 15 days of arrival, then the full amount will be charged.

How This Page Is Organised

This page sets out the legal and privacy terms that apply when you use the Lindsay Hospitality website and make reservations at our Properties. It covers:

• Website Terms of Use—your rights and responsibilities when using this website.
• Booking & Service Terms—terms that apply to reservations and stays at our Properties.
• General Provisions—terms that apply across both sections above.
• Cookie Policy—how we use cookies and your choices.
• Privacy Policy—how we collect, use, and protect your personal data.

Definitions

The following terms have the meanings given below wherever they appear on this page:

• "Lindsay Hospitality" means the Lindsay Hospitality group of hospitality brands and the Properties operated under that brand from time to time. References to "we", "us" and "our" are to Lindsay Hospitality in this sense.
• "Property" means any hotel, resort, villa, serviced residence, or other hospitality establishment forming part of the Lindsay Hospitality portfolio from time to time, including The Lindsay (Kolkata), 3102bce – A Vedic Resort by Lindsay (Goa), and Lindsay Manor (Goa), together with any Properties added to the portfolio in future.
• "Site" means the website at www.lindsayhospitality.com and any associated mobile applications or digital platforms operated by or on behalf of Lindsay Hospitality.
• "Guest" means any person who makes a reservation at, or stays at, a Property, whether through the site or by any other means.
• "Booking Confirmation" means a written communication (by email or SMS) issued by or on behalf of a Property, containing a unique reservation reference number and confirming acceptance of a reservation.
• "You / Your" means the individual accessing the site or making a reservation.

WEBSITE TERMS OF USE

This section governs your use of this website only. Terms relating to reservations and stays at our Properties are in the Booking & Service Terms section below.
 

1. About This Website

This website is owned and operated by Annapurna Savings & Finance Co. Pvt. Ltd. ("Annapurna"), the brand management entity of the Lindsay Hospitality group. References to "Lindsay Hospitality", "we", "us" and "our" in the Website Terms of Use and General Provisions refer to Annapurna in this capacity.

Properties featured on this website may be owned or operated by Annapurna or by associate companies within the Lindsay Hospitality group. The portfolio may grow or change over time and this page will be updated accordingly. The site enables Guests to browse availability, make reservations, and access related services.

The legal entity with whom your booking contract is made—and which is responsible for your stay—will be identified in your Booking Confirmation.
 

2. Intellectual Property

All content on the site—including the Lindsay Hospitality name and brand identity, logos, text, photography, graphics, videos, and software—is owned by or licensed to Lindsay Hospitality and is protected under applicable Indian and international intellectual property laws.

The Lindsay Hospitality portfolio includes registered and unregistered trademarks and brand names, including THE LINDSAY, BLUE & BEYOND, HOGG'S ROOM, 3102BCE A VEDIC RESORT, LINDSAY MANOR, THE GREAT BATH, INDUS CAFÉ and such other marks as may be associated with Properties from time to time. All such marks are identified on the relevant Property pages on this site. Nothing here grants you any right or licence to use any of these names or marks without our prior written consent.

You may not reproduce, copy, distribute, modify, display, or commercially exploit any content from the site without our prior written consent. You are expressly prohibited from using any content, data, or materials from the site for machine-learning or artificial intelligence purposes—including training AI models or tools—without our express written permission.
 

3. Your Use of This Website

This site is provided for your personal, non-commercial use. You must be at least 18 years of age and legally capable of entering into binding agreements to use it.

You agree that you will not:

• Use the site for any unlawful, fraudulent, or speculative purpose.
• Use automated tools (bots, scrapers, spiders, or similar) to access, copy, or monitor the site without our written consent.
• Introduce viruses, malware, or harmful code to the site or its systems.
• Attempt to gain unauthorised access to the site or its underlying infrastructure.
• Misuse, copy, or misrepresent our brand names, trademarks, or logos in any way.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at reservations@lindsayhospitality.com if you suspect any unauthorised use.
 

4. Website Availability

We make reasonable efforts to keep the site available at all times, but we cannot guarantee continuous or uninterrupted access. The site may be temporarily unavailable due to scheduled maintenance, technical faults, or circumstances beyond our control. We will not be liable for any loss or inconvenience arising from any period of unavailability.
 

5. Third-Party Links

This site may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. We have no control over and accept no responsibility for the content, availability, or data practices of any linked third-party website. You access them at your own risk and should review their terms and privacy policies independently.
 

6. Disclaimer of Warranties

This site and all its content are provided on an "as is" basis. While we make reasonable efforts to keep information accurate, we do not warrant that content on the site—including rates, availability, amenity details, and Property descriptions—is always complete, current, or error-free. To the fullest extent permitted by law, we exclude all express or implied warranties relating to the site or its content.
 

7. Limitation of Liability

To the fullest extent permitted by applicable law, Lindsay Hospitality will not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, this site or any linked website—including loss of data, profits, business opportunity, or business interruption—whether arising in contract, tort, negligence, or otherwise, and even where we have been advised of the possibility of such damage.

If you are dissatisfied with this site, your sole remedy is to discontinue using it.
 

8. Suspension of Access

We may suspend or terminate your access to the site at any time without notice if we reasonably believe you have breached these terms or any applicable law. Provisions relating to intellectual property, disclaimers, and limitation of liability continue to apply after any such suspension.
 

BOOKING & SERVICE TERMS

This section governs all reservations made through this website or directly with our Properties, and the terms of your stay. Specific cancellation, deposit, and rate conditions will be set out in your Booking Confirmation.
 

9. Reservations & Confirmation

All reservations are subject to availability at the relevant Property. A reservation is not confirmed until you receive a Booking Confirmation containing a unique reservation reference. Until that point your booking remains conditional.

By making a reservation you confirm that:

• You are at least 18 years of age and have authority to enter into a binding agreement.
• All information you provide is accurate, complete, and not misleading.
• The reservation is made in good faith for genuine personal or professional use, and not for resale, speculation, or any other commercial purpose.

Lindsay Hospitality reserves the right to verify bookings and to cancel or modify any reservation it reasonably suspects to be fraudulent, and to refuse entry or service to any person in such circumstances, without liability.
 

10. Amendments

Requests to amend a confirmed reservation may be made through the site or by contacting our reservations team. All amendments are subject to availability and may result in a rate adjustment. We will make reasonable efforts to accommodate changes but cannot guarantee that original rates or room types will remain available after an amendment request.
 

11. Cancellations & No-Show Policy

Cancellation deadlines and applicable fees vary by Property, rate plan, and season, and will be set out in your Booking Confirmation. Please review these carefully before completing a reservation.

Where Lindsay Hospitality needs to cancel or materially alter a confirmed reservation due to circumstances beyond our control, we will endeavour to offer a suitable alternative. If no alternative can be provided, any deposit paid will be refunded in full. This represents the full extent of our liability in such circumstances.

In the event of a no-show or a cancellation after the applicable deadline, a charge of up to the value of the first night's accommodation (or such other amount as stated in your Booking Confirmation) may apply. We recommend obtaining appropriate travel insurance to cover cancellation risks.
 

12. Rates, Pricing & Payment

All displayed rates are per unit per night and exclude applicable taxes, government levies, and service charges unless expressly stated otherwise. Rates are subject to availability and seasonal variation and may be updated without prior notice.

Payment methods accepted at each Property may include major credit and debit cards, bank transfers, and online payment methods as shown at checkout. A deposit may be required to secure certain reservations. Full settlement of all charges is required at check-out unless a prior written arrangement has been made. If a required payment is not received within the time frame specified, we reserve the right to cancel the reservation.
 

13. Special Offers & Promotions

Promotional rates and offers are subject to their own specific terms, which will be stated at the point of offer. We reserve the right to modify or withdraw any offer at any time without notice. Promotional codes must be applied at the time of booking and cannot be applied retrospectively.
 

14. Guest Conduct & Property Rules

Guests are expected to conduct themselves with respect for the Property, its staff, and other guests. Each Property operates under its own house rules, available on request prior to arrival. We reserve the right to refuse accommodation or terminate a stay—without refund—where a Guest behaves in a manner that is disruptive, unsafe, illegal, or in breach of applicable house rules. Guests will be financially responsible for any damage to the Property or its contents beyond fair wear and tear.
 

GENERAL PROVISIONS

G1. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of India.
 

G2. Jurisdiction

Disputes arising from the use of this site shall be subject to the non-exclusive jurisdiction of the courts in India having appropriate jurisdiction.

Disputes arising from a reservation or stay at a specific Property shall be subject to the non-exclusive jurisdiction of the courts having territorial jurisdiction over the location of that Property.

These terms do not limit our right to seek urgent injunctive or other equitable relief in any court of competent jurisdiction.
 

G3. Dispute Resolution

We aim to resolve all concerns promptly and fairly. If you have a complaint, please contact us in the first instance using the details in G8 below. We will acknowledge your complaint within 5 working days and aim to reach a resolution within 30 days. If a dispute cannot be resolved directly, either party may pursue their legal remedies through the appropriate courts as set out in G2.
 

G4. Communications

Feedback, questions, comments, or suggestions you send to Lindsay Hospitality through or in connection with this site will not be treated as confidential. We may reproduce, use, or distribute such communications as we consider appropriate, and we are free to use any ideas or suggestions they contain for any purpose, including developing and improving our Properties and services, without obligation to you. Any personal data included in such communications will be handled in accordance with our Privacy Policy on this page.
 

G5. Force Majeure

We will not be liable for any failure or delay in performing our obligations where this results from circumstances beyond our reasonable control, including natural disasters, acts of any governmental authority, public health emergencies, industrial disputes, or disruption to utilities or transport infrastructure.
 

G6. Indemnification

You agree to indemnify and hold Lindsay Hospitality, its affiliated entities, officers, employees, and agents harmless from any claim, loss, or expense (including reasonable legal costs) arising from your breach of these terms, your misuse of the site, or your violation of any applicable law or third-party rights.
 

G7. Severability & Waiver

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining terms will continue in full force. Our failure to enforce any right on a particular occasion does not constitute a waiver of that right.
 

G8. Contact Us

For questions about these terms, your reservation, or any aspect of your experience with us:

• Email: reservations@thelindsay.in / reservations.goa@3102bce.com / reservations.goa@lindsay-manor.com
• Website: www.lindsayhospitality.com

Contact details for individual Properties—including address, telephone numbers, and GST registration—are available on each Property's page on this site.
 

G9. Updates to This Page

We may update the terms on this page from time to time to reflect changes in our services, legal requirements, or operational practice. The updated version will be published here with a revised date. Your continued use of this site or our services after any update constitutes acceptance of the revised terms. We encourage you to revisit this page periodically.
 

By using this website or making a reservation with Lindsay Hospitality, you confirm that you have read, understood, and agree to be bound by the terms on this page.
 

COOKIE POLICY

This section explains how Lindsay Hospitality uses cookies and similar technologies on this site, and your choices in relation to them.
 

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function correctly, remember your preferences, and understand how it is being used. Cookies cannot run programmes or deliver viruses to your device.
 

How We Use Cookies

We use the following categories of cookies on this site:
 

Essential Cookies

These cookies are necessary for the site to function and cannot be switched off. They enable core features such as page navigation, the booking engine, and secure areas of the site.
 

Functional Cookies

These allow the site to remember your preferences—such as language, currency, or previously searched dates—to provide a more personalised experience. Disabling them may reduce the quality of your browsing.
 

Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors interact with the site. This data is aggregated and anonymous. You may opt out without affecting your ability to use the site.
 

Marketing & Targeting Cookies

These may be set by us or third-party advertising partners to deliver relevant advertisements on this site and elsewhere. You may opt out of these at any time.
 

Third-Party Cookies

Some features—such as social sharing buttons, embedded maps, or payment integrations—may set cookies from third-party providers. We do not control these; please review the privacy and cookie policies of any third-party services you interact with through this site.
 

Managing Your Cookie Preferences

When you first visit the site, a cookie consent notice will invite you to accept or decline non-essential cookies. You can update your preferences at any time via the cookie settings link in the footer of this site, or through your browser settings. Disabling essential cookies will affect the functioning of the site. For guidance, visit www.allaboutcookies.org.
 

Retention

Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or you delete them. Your cookie consent record is retained for up to 12 months.
 

PRIVACY POLICY

Lindsay Hospitality is committed to protecting your personal data. This section explains what information we collect, how we use it, and your rights under applicable law.
 

1. Who We Are

This website is owned and operated by Annapurna Savings & Finance Co. Pvt. Ltd. ("Annapurna"), the brand management entity of the Lindsay Hospitality group. Annapurna acts as the Data Fiduciary for personal data collected through this website, including data gathered via analytics, cookie consent, and general enquiries.

Properties within the Lindsay Hospitality portfolio may be operated by Annapurna or by associate companies within the group. For reservations at a specific Property, the operating entity of that Property acts as Data Fiduciary for reservation and stay-related personal data. That entity will be identified in your Booking Confirmation.

For enquiries about this Privacy Policy, contact us at reservations@lindsayhospitality.com.
 

2. What Personal Data We Collect

We may collect:

• Identity & contact data: name, title, email address, telephone number, postal address, nationality, and date of birth.
• Reservation data: stay dates, Property, room preferences, special requests, and number of guests.
• Payment data: card type and last four digits. Full card details are processed by our payment providers and are not stored by us.
• Communications: records of correspondence, feedback, and complaints.
• Usage data: IP address, browser type, pages visited, and time on site (collected via cookies—see Cookie Policy above).
• Preferences: your stated preferences and history of stays, where you have consented to us retaining this.

3. How We Use Your Personal Data

We use your personal data to:

• Process and manage your reservation and communicate with you about it.
• Process payments and prevent fraud.
• Provide the services and experiences you have requested.
• Respond to enquiries, feedback, or complaints.
• Improve the site and our services through analytics.
• Send marketing communications about our Properties and offers, where you have given consent or where we have a legitimate interest, subject to your right to opt out at any time.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the Digital Personal Data Protection Act, 2023 (India) ("DPDP Act") and, where applicable, the General Data Protection Regulation (GDPR), on the following bases:

• Consent—for marketing communications or non-essential cookies.
• Contract—where processing is necessary to fulfil a reservation or provide requested services.
• Legal obligation—where processing is required by applicable law.
• Legitimate interests—for fraud prevention or service improvement, where not overridden by your rights.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Property operating entities and staff, for the purpose of fulfilling your reservation and providing services.
• Payment processors and fraud prevention services.
• Technology and service providers operating the site and booking systems on our behalf, under appropriate data processing agreements.
• Analytics and marketing platforms, where you have consented to the relevant cookies.
• Regulatory authorities and law enforcement, where required by law.

Where data is transferred outside India, we will ensure appropriate safeguards are in place as required by the DPDP Act and applicable law.
 

6. Retention

We retain personal data only for as long as necessary for the purposes described here, or as required by law. Reservation data is generally retained for seven years for accounting and legal compliance. Marketing consent records are retained until you withdraw consent.
 

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Data Protection Board of India or another applicable supervisory authority.

To exercise any of these rights, contact us at reservations@lindsayhospitality.com. We will respond within the timeframes required by applicable law.
 

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of internet transmission or storage is completely secure. You should also take steps to protect your own login credentials.
 

9. Children's Privacy

This site is not intended for use by persons under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. Continued use of the site or our services after publication of any changes constitutes acceptance of the revised Policy.